Lodging Complaints

Lodging complaints with Bordernet

Bordernet is committed to providing quality client service and we have a customer relations team in place to ensure we do.

Bordernet strives to achieve worthy client service by employing and training the right personnel, continual re-evaluation and the gathering of client opinion. Most importantly, however is the action we then take. Bordernet understands that from time to time there may be a situation that may arise with your service that you are not satisfied with and would like to take further action and escalate that complaint in order to find a speedier resolution.

Bordernet has a complaints policy in place and a team employed to work with our customers to ensure that complaints are dealt with and resolutions found as quickly as possible. There are various ways in which you may lodge a complaint with the customer relations team:

Email - care@bordernet.com.au
Online - https://secure.bordernet.com.au/borderlogin.php
Phone - 1300 730 302
Fax - 03 8080 0712
Post - PO BOX 1315, Paradise Point, QLD, 4216

The customer relations team are dedicated to finding a mutual resolution to your complaint and in most cases external dispute resolution schemes like the TIO are not required if the customer relations team are contacted first. Also a lot of time is saved by first lodging the complaint with the customer relations team. If you have any questions about the complaint procedure with Bordernet, please feel free to email care@bordernet.com.au and we will be more than happy to address those questions for you.