Bordernet Call Centre – Early Closure


SEVERITY: Early Closure
STATUS: –
STARTED AT: 3:15pm AEST 05/05/2021
EXPECTED END TIME: 6pm AEST 05/05/2021


Due to unprecedented circumstances Bordernet have decided to close our phone lines from 3:15pm AEST.

With the inbound contact volume we’ve received today we’ve chosen to close the entrance to our inbound phone lines early, so customers are not continuing to join our queues when we are almost certain we will not be able to answer their call before 6pm.

Rest assured that our team will continue to answer any calls that are already in the queue after this ‘soft close’, from 3:15pm right the way through until our usual closing time of 6pm AEST.

Bordernet understands that this is not an ideal solution, and we’re hopeful that our customers will appreciate our efforts to not prevent them from waiting on the line for an answer that will not come.

We apologise for any inconvenience this may cause.

Bordernet Email Change


SEVERITY: Update
STATUS:
STARTED AT: 29/04/2021
EXPECTED END TIME:


Due to upgrades to our webmail platform, we have had to change the link to our webmail site. The new home for Bordernet webmail is webmail.bordernet.com.au