Sky Muster Satellite Services Offline


SEVERITY: Offline
STATUS: Resolved
STARTED AT: 20/01/2020 9:00AM
EXPECTED END TIME: 22/01/2020 7:00AM


Bordernet is aware of an NBN Satellite outage affecting some Sky Muster Customers since Monday Morning.

Affected services often have blue status lights and look like they should be functioning.

NBN is continuing to work on this issue and hope to resolve the problem as soon as possible.

NBN recommends that Satellite customers who presently online do not restart or turn off their NTD as it may become affected by the outage.

We thank you for your patience.

UPDATE 22/01/2020 7:00AM NBN reports all services have now been restored after emergency restoration work was carried out overnight.

If your service is remaining offline, we recommend turning off your nbn modem and router for one minute and then back on again


Sky Muster™ Satellite Outage – Beam 34


SEVERITY: Offline
STATUS: Resolved
STARTED AT: 10/01/2020 3:00PM
EXPECTED END TIME: 11/01/2020 3:30PM


Bordernet is investigating an issue affecting some Sky Muster services on beam 34 (Forster).

Services will be offline with a flashing white status light, and the issue has been raised with NBN.

We will provide further updates as they become available.

UPDATE 11AM: NBN have advised they are aware of an issue affecting beam 34 (Forster) and investigations are underway to restore services in the area.

UPDATE 2:30PM: Services are starting to restore, if your service is still offline we recommend powering off your NBN modem for 30 seconds, then power it back on.