Disaster Support

Natural disasters are sadly a common occurrence in Australia.  While every Australian does their best to be prepared for the worst of our harsh climate, it’s not always possible.


If you’re a Bordernet customer impacted by a natural disaster, we can help:

  • No notice period required for cancellations at affected premises
  • 30-days FREE when you’re back on your feet and ready to reconnect
  • FREE relocation of your service to a new address *Must be serviceable by Bordernet
  • Arrangement of payment plans if you’re experiencing financial hardship.

For account support, please contact our Customer Engagement Team on 1300 730 302.