Choose your perfect Sky Muster™ plan

1. Select your commitment
No-lockin contract
30-days notice
12-Month
13th Month is FREE
Min charge $420
2. Select speed
Standard (nbn™ 12)
Everyday rural broadband for browsing and emails.
Up to 12 Mbps download and 1 Mbps upload.
3. Select plan

Why BorderNet?

Popular nbn™ plans

We’ve been delivering fast, rural broadband since 1997 and over 50% of our staff originate from a rural background. We know what it’s like living out bush.

Specialised local agents

We have an established network of local agents who can help get you connected in no time.

View agents

FREE setup

No hidden connection, setup, activation, establishment, upgrading, termination, card or delivery fees.

Simple plan changes

Run out of data for the month? No problem. Upgrade to a bigger plan without incurring any admin fees.

Find out if you’re nbn™ ready

Discover which nbn™ service is available at your premises

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Choose a plan from SkyMesh, our Fibre and Fixed Wireless nbn™ partner, as Bordernet no longer offer this service.
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Happy Sky Muster™ Stories

 

Meet Trevor and Wendy Stewart who are based down at the beautiful Apollo Bay and hear how the Sky Muster™ service has helped make running their bed and breakfast full time a real possibility.

Hear their nbn™ success story.

 

What is the Sky Muster™ service?

The Sky Muster™ service is designed to deliver high-speed broadband to homes in rural and remote Australia.

To connect to the Sky Muster™ network, a satellite dish will be installed on your roof. The satellite connection also requires an nbn™ modem to be installed. Both will be installed by one of nbn™ approved delivery partners. This device requires AC or DC power to operate.

How to get installed and connected

If you have had a Sky Muster™ service in the past, or already have the satellite equipment installed, we will be able to reactivate your service within 2 Business days of receiving and processing your application. Please note, more complex applications can take longer.

If you require an installation nbn™ will arrange for one of their delivery partners to install the Sky Muster™ equipment and the following time frames may apply.

nbn™ have set service level targets depended on location. For a standard installation, the target is within 20 Business Days of your application being processed. For isolated regions on mainland Australia including Tasmania, it can take nbn™ up to 35 Business days to complete your installation. Lastly for limited access locations that are only accessible by water or air the target up to 90 Business days.

Connectivity and IP address
Your service will be assigned an IPv4 address.
All IP address are fixed but we reserve the right to change assignments for capacity management from time to time, including during monthly CVC migrations that may be required to comply with nbn™ Fair Use Policy.

Sky Muster™ speeds

Peak Information Rate

We describe each plan that we offer using the Peak Information Rate (PIR) of the circuit supplied by nbn™. For example, a PIR of ‘Up to 25/5 Mbps’ means that, at least once during a 24 hour period, your Information Rate may peak at 25 Mbps or less in the downstream direction and at 5 Mbps or less in the upstream direction. Information Rates are calculated using the method described by nbn™ in Section 4.3.1 of its Product Technical Specification (Version 2.7).

Please note however that the Bordernet Speed Test does not directly measure the Information Rate of your service. The actual Information Rate of your service is always slightly higher than the TCP Throughput figure reported by the speed test. For example, a speed test result of 24 Mbps means that your Information Rate peaked at 25 Mbps during testing. The reported TCP Throughput is always less than the Information Rate due to overheads imposed by Ethernet and other protocols you use such as TCP.
The speed of your service may vary due to: the type of content being transferred; its source, destination and network route; the configuration and performance of your computer and local network; the number of end users active on the nbn™ network in your area; the performance of the network between nbn™ and Bordernet; and the performance of interconnecting networks not operated by Bordernet. Wi-Fi connections may bottleneck the speed of your service. If the achieved Information Rate is less than the maximum, you may not be able to exhaust your Off-Peak Data Allowance.

Exceeding your Data Allowance

If you exceed your Peak Time Data Allowance during a Billing Period, your PIR will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak Data available. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be affected by our systems. The PIR is reduced to 128/128 kbps. We do not charge for Excess Data Usage.

Making the switch to the Sky Muster™ network

If your new nbn™ Sky Muster connection is going to be used for specialized services such as medical alarms, security alarms or EFTPOS terminals, we recommend discussing your needs and how to migrate these services across to the nbn™ network with your current specialized services provider. Bordernet is unable to provide support for specialized services.

Bordernet is unable to offer Priority Assistance® services. If you or someone living with you have a life-threatening medical condition we recommend finding a service provider that offers Priority Assistance®.

The Sky Muster™ service does not include a battery backup service. In the event that mains power is interrupted, you will be unable to use this service to make emergency phone calls. We recommend that you always have a way to make emergency phone calls. Keeping a charged mobile phone might be one way of maintaining that ability.

What is the Fair Usage Policy?

nbn™ have a Fair Use Policy in place on all Sky Muster™ services to ensure fair access to the Sky Muster™ service, especially during Peak Hours.

nbn™ Fair Use Policy limits customers Data Usage to no more than 300GB in any four week period.

Peak Hour Data Usage is limited to no more than 150 GB in any four week period. Peak Hours are between 7:00 am to 1:00 am the following day.

The Fair Use Policy also requires service providers (including Bordernet) to limit its Peak Hour Data Usage per customer to an average of less than 45GB of downloads and no more than 5 GB of uploads in any four week period.

We've been with Bordernet since March 2007 & wouldn't contemplate changing. The service from them is brilliant & we are always well informed about upcoming changes such as new satellites or new plans. Any time I have had an issue I have always been able to speak to an Aussie and get prompt service. Have had no hesitation in recommending Bordernet to many friends. Love our NBN Satellite connection. Thank you Bordernet.
Tracey S, productreviews.com.au