If you have had a Sky Muster™ service in the past, or already have the satellite equipment installed, we will be able to reactivate your service within 2 Business days of receiving and processing your application. Please note, more complex applications can take longer.
If you require an installation nbn™ will arrange for one of their delivery partners to install the Sky Muster™ equipment and the following time frames may apply.
nbn™ have set service level targets depended on location. For a standard installation, the target is within 20 Business Days of your application being processed. For isolated regions on mainland Australia including Tasmania, it can take nbn™ up to 35 Business days to complete your installation. Lastly for limited access locations that are only accessible by water or air the target up to 90 Business days.
Connectivity and IP address
Your service will be assigned an IPv4 address.
All IP address are fixed but we reserve the right to change assignments for capacity management from time to time, including during monthly CVC migrations that may be required to comply with nbn™ Fair Use Policy.