Coronavirus and your connection

The coronavirus has led to a lot of uncertainty around many things that we generally accept as day-to-day norms in life. Feel assured that your Bordernet Internet connection is going to be there for you.


How we’re keeping you connected

We’re working very closely with nbn co regarding potential impacts to services, how to mitigate those impacts, and any changes that may come as a result. This includes responses to speed and data questions.

This is where you’ll find your answers and regular updates. They’ll also appear in your inbox as new information becomes available.

We thank you for your patience as we work with you and for you during this challenging period.

Updated: 25/03/20 

Sky Muster 

Sky Muster satellite customers will receive 10GB of relief data blocks delivered every Monday to help get through this crisis.

To remain eligible for the relief data, we ask Sky Muster customers not to downgrade their plans.

To help accommodate the increase in demand, we are upgrading our network by around 40% to help avoid congestion.

We thank you for your patience as we work with you and for you during this challenging period.


Are you trying to reach us?

We’re experiencing very high call volumes at the moment as people adjust their plans to suit their needs now they’re at home more.

This has lead to longer than usual wait times for which we apologise. If your call is not urgent, please use our contact form and we will get back to you as soon as possible.

We appreciate your patience during this challenging time.

Contact us


Are you a new customer waiting for installation?

There’s currently no problem getting your installation sorted. Technicians are currently operating on a business as usual basis.

Should this change, we’ll be immediately in touch.


Are Bordernet office hours changing?

Bordernet office hours are staying the same, even if we need our staff to work from home. Sales and Accounts and Support 

8am-6pm Monday – Friday


Where are Bordernet workers?

All Borderner workers are officially working from their own homes as of Wednesday 25 March 2020. We are committed to the health and welfare of our very dedicated team and this is the best way for us to keep them safe and well.

By keeping our staff safe and well, we’re able to continue to deliver our standard high-quality service to you.


Got more questions? Send us a message via our contact form or give our Aussie Team a call on 1300 730 302.