The Sky Muster modem has a single status light. This status light can give you information about the state of your device.
If you are experiencing a technical problem, the status light can help you diagnose this fault.
No light: This means the Sky Muster modem is currently ‘off’. Check to confirm that the device is connected to a power outlet.
Blue: The Sky Muster modem is online.
If the light is flashing, it indicates that there is network activity.
Orange: The Sky Muster modem is online, but in sleep mode. If you use the Internet, the device will wake up automatically.
If the light is flashing, the Sky Muster modem is in ‘installation mode’. Please wait for the installation to complete.
White: The Sky Muster modem is starting up. Please wait for the modem to finish powering up.
If the light is flashing, the Sky Muster modem is attempting to connect to the Internet. Please allow 6-8 minutes to complete network entry. (If the device loses connection while you’re using it, you may be experiencing a technical fault. Contact Bordernet Support for more information.)
Red: This means that the modem has encountered an error. You might still be online, but you should re-boot the modem using the following steps.
If the red status light returns, turn the Sky Muster modem off, then turn it back on again after the weather clears.
If the red status light continues, contact Bordernet Support for more information.
You can contact Bordernet Support by calling 1300 730 302, Monday to Friday 8am to 6pm AEST.