Privacy Policy
This document outlines the BorderNET Privacy Policy, providing our statement of guarantee governing the use of your information and BorderNET’s services. BorderNET makes use of and may disclose your personal information in order to :-
- Provide services to you including offering of new or revised service availability
- Enlist debt collection
- Research & develop and further improve and maintain our services
- Comply with legal requirements
Other than those conditions listed above, BorderNET will not undertake to disclose any information which you have provided to us in the course of your service to any other party without your express permission.Regular administration may require BorderNET to collect system information such as access & usage details or support desk records. These details are not on-sold or disclosed to any other party except as stated above.Any subscriber at any time may request access to the personal details collected by BorderNET in relation to themselves and the use of the service enlisted from BorderNET. BorderNET assures that such information is kept correct and updated and will immediately amend any changes or proven inaccuracies to these details at the subscriber’s request. The law states that BorderNET must retain some client details for a minimum of 5 years. BorderNET does not retain clients' personal information any longer than is stipulated for the purpose of legal compliance and administration.If your service is ever on-sold by BorderNET to another organisation, the new proprietors are required to also comply with this privacy policy. With our continued commitment to improving service to our clients, BorderNET may update this privacy policy and advise any changes via email, providing access to this policy from our website at all times. BorderNET maintains such client information under a controlled environment which is secured against unauthorised access. Establishment of identity and authorisation is required to disclose any such information to any party. All communication from BorderNET is made via electronic mail, we also send a monthly newsletter, post notices on our website or subscriber forum to keep our users informed. Urgent or other important messages may also be distributed via email.You agree, for the purposes of the Privacy Act 1988 (the 'Privacy Act'), to your Customer details being provided to NBN Co and its suppliers, for the purpose of an installation being performed under this Agreement.If you have any concerns relating to our privacy policy, please contact us on 1300 730 302 Australia.